These are exciting times. We all have a front row seat to watch several revolutions happening right now in the B2B technology world.
For the last 20 years, customers of leading ITSM solutions on the market have been asking again and again the same question. What is the cost of customising my solution?
What they mean by the cost of customisation is not how much it costs them now in terms of development and implementation but how much it will cost them over the years.
Specifically, they refer to ongoing maintenance costs and – brace yourself, I am going to write something most customers don’t want to read – the cost of an upgrade!