Enterprises may be required to store confidential files on their premises for internal or external regulation purpose and in order to comply with security and audit requirements. Requirements may encompass file types such as Microsoft Office Files, screenshots, images, PDF, txt, etc. This application is available on the ServiceNow Store.

OnSiteFile, an exclusive application for ServiceNow by Atlantic Puffin, enables enterprises to leverage the power of ServiceNow while storing their files in their premises and retaining all ServiceNow functionalities.

OnSite file replaces the “out of the box” attachment functionality of ServiceNow. Files that need to be attached to a record in ServiceNow are sent to the Enterprise file repository of their choice rather than being stored in ServiceNow.

OnSiteFile implements a customisation for ServiceNow client side. This means that under no circumstances, a given file leaves the Enterprise network to reach the ServiceNow infrastructure. Instead, the web browser routes the file to the appropriate destination to be stored on the Enterprise premises.

Because the technical components required for OnSiteFile are located on the customer site, files will remain completely secured within the entreprise network boundaries.

OnSite file can be configured to be used globally across ServiceNow or on specific tables. Combinations of several specific tables is also supported. For example, a customer may decide to use OnSiteFile for Change Management and Incident Management but not for Request Management.

ServiceNow supported versions for OnSiteFile are from version Helsinki onwards.

Onsite file also supports the new Customer Service Portal on ServiceNow Helsinki version.

Product Demo